Help

Your first questions, answered. A real person is always one email away: support@empirebuilder.cloud.

Getting started

What did I get for my purchase?: A complete, working empire — not a course, not a template. You own an Owner’s Office with your name on it, your Personal Assistant, a Chief of Staff, and a starting set of departments and companies, all staffed from day one and yours to rename and reshape. One-time — no subscription.
I paid — am I already in?: Yes. Paying logged you in. You’re looking at your Empire Map — the home screen of everything you own.
How do I log in next time?: Go to your empire’s web address and sign in with the same email and password you bought with. Same on a phone — open your browser first, then go to the address.
What’s the first thing I should do?: Name your Personal Assistant, and look around by opening a few blocks. Nothing can break — explore freely.

How do I use my Personal Assistant?: Open your Personal Assistant and type your request in plain words — no special commands. It reads your empire to answer.
Why won’t my assistant answer?: Two checks: (1) your internet connection; (2) your assistant runs on an AI account you connect (your own Claude, ChatGPT, or Gemini key) — if no account is connected, or the key is wrong, it can’t reply. Open Connect to add or fix your AI account. If both are fine, log out and back in.
What are good things to ask?: Try: “What would be a good next business to add?” or “Who should I lean on this week?” Ask anything in plain words.

How do I add a Business, Department, or Tasks & Teams tool?: On your Empire Map, open an empty ghost slot or choose Add a block, then pick what you’re adding and name the person who runs it. A Business is $8; a Department inside a business is $4; a Tasks & Teams tool is $4.
What’s the difference between a Company and a Side Department?: Where it sits, not what it costs — both are $8 Businesses. A Company sits below your Chief of Staff (a business). A Side Department sits beside it (supports the whole empire, like Marketing or HR).
Is there a subscription or monthly fee?: No. Your purchase is one-time, and every add-on — a Business, a Department, or a Tasks & Teams tool — is one-time too. No subscription, no rent, no upgrade pressure.

What if it’s not right for me?: The Empire Builder End-to-End Guarantee — set it up, put it to work, and if it’s not right in the first 14 days, we’ll make it right. Email support@empirebuilder.cloud from your purchase email and we’ll sort it out. Your rights under the Australian Consumer Law always apply. See the Guarantee & Your Consumer Rights page.
I was charged wrong, twice, or my payment failed.: Tell us what happened — email support@empirebuilder.cloud with your purchase email and what you saw. Billing issues go straight to a person.

My empire looks blank or empty — did I lose it?: Almost certainly not — usually a display hiccup. Don’t rebuild. Refresh; if still blank, log out and back in; if still blank, try another device. Your empire auto-saves to the cloud.
I can’t log in / I forgot my password.: Use Forgot password on the login screen — we email a reset link (check spam). Use the same email you bought with. Still locked out? Email support@empirebuilder.cloud.
I think I’ve lost everything.: You almost certainly haven’t — your empire lives in the cloud. Log in on any device with your purchase email and it comes back.
My computer crashed / blue screen.: That’s your computer, not your empire — it’s untouched in the cloud. Restart, open your empire, log in. You can also reach it from your phone.

How do I reach a real person?: Email support@empirebuilder.cloud — a real person reads every message. Include: the email you bought with, what went wrong, what you tried, and your device.
I want to access or delete my data, or make a complaint.: Email privacy@empirebuilder.cloud (or support@empirebuilder.cloud). Privacy requests and complaints go to a person on a priority basis.